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Chem-Dry of West Michigan

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Chem-Dry of West Michigan

Chem-Dry removes 90% of allergens from carpets and 89% of airborne bacteria, click to learn more Chem-Dry Cares Protect your carpets

Serving Areas

  • Grand Rapids
  • Jenison
  • Walker
  • Standale
  • Kentwood
  • Byron Center
  • Grandville
  • Rockford
  • Belmont
  • Ada
  • East Grand Rapids
  • Caledonia
  • Cascade
  • Forest Hills
  • Lowell


What You Need To Know about Your Carpet Warranty

A percentage of what you paid for your carpet went to cover the anticipated costs to the manufacturer for warranty claims.  Warranty claims cost carpet manufacturers millions of dollars every year. And their research shows that claims are more often than not the result of poor or improper maintenance.

So over the last few years carpet manufacturers have begun to tie warranties to required maintenance by the carpet purchaser. Now, just like when you buy a new car, carpet warranties require you to maintain your carpet within certain parameters.  Twenty years ago, carpet mills never talked about required maintenance or any maintenance at all.  It’s a different story now.  And this year the requirements are stricter than ever… and Chem-Dry of West Michigan can help you meet these requirements.

But before we get into the new requirements you may be wondering “why is this important to me, I’m not buying new carpet?”  Well, it’s only important if you want to keep your carpet looking as good as possible for as long as possible.  Just because something wasn’t required by the manufacturer when you bought your carpet, it was probably recommended by the manufacturer. And if the new maintenance requirements are good for carpet purchased after January 2007, they’re probably good for carpet purchased before January 2007. And making use of the research that carpet mills have recently put into making carpet last longer, just makes sense.  So with that in mind let’s look at changes in warranty requirements over the last few years and at what is coming “down the road”.

Here are the main issues that the carpet warranties are addressing:

1.     The proper cleaning method.

Virtually all major carpet mills require Hot-Water Extraction (Steam) Cleaning to prevent voiding carpet warranties.(this has been true for several years now)

2.     The proper cleaning schedule.

It varies, but as a general rule, all major manufacturers have a minimum requirement that your carpet be professionally cleaned every 12 to 24 months. (Keep your receipts as proof)

3.     The proper cleaning system.

CRI_Gold_Logo_RGB.jpgThe latest requirement is that you must have your carpets professionally cleaned with equipment tested by the Carpet and Rug Institute.  This is new, and all manufacturers will eventually have to be tested.  But from the limited results so far, the truck mounted systems that have been tested have all been rated GOLD.  Chem-Dry meets this Gold Certification. The portable units have generally been rated BRONZE or SILVER (lower).  Since not all manufacturers have had a chance to be tested, it’s hard to determine an advantage between truck mount manufacturers.  The only pattern that seems to be appearing is that truck mounted units do a better job than portable units (not exactly a surprise) since all the truck mounted units have been rated GOLD.

Chem-Dry of West Michigan can help you to meet the necessary requirements to your carpet warranty and can help keep your carpet looking like new longer. The bottom line is that proper maintenance will help you get a greater return your carpet investment, no matter when it was purchased.

Posted 3/19/2014

Tile & Stone

*Based on studies conducted by independent laboratories of Chem-Dry’s HCE (Hot Carbonating Extraction), P.U.R.T. (Pet Urine Removal Treatment), Granite Countertop Renewal, and Tile, Stone & Grout cleaning processes. Allergens tested were dog and cat dander and dust mite allergen. Pet odor results based on testing with the most common odor sources found in dog and cat urine. Pet urine bacteria results based on Chem-Dry’s HCE cleaning process and a sanitizer, combined with P.U.R.T. All bacteria results include use of sanitizer. Figures are an average across multiple tests.

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