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Pure Choice Chem-Dry

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PURE CHOICE CHEM-DRY» About Chem-Dry» Reviews and Testimonials

Reviews and Testimonials

Reviews

Thank you for trusting Pure Choice Chem-Dry!  Customer Satisfaction is important to us.  If there is anything we can do to improve your experience, we would love to hear about it!  Call us at (888)-880-PURE and in addition leaving a review!


 

  

 

Pure Choice Chem-Dry Reviews & Testimonials 

-"Seeing they only have 1 star is a complete shock to me. I found Pure Choice by using the same Living Social deal they mentioned, but I was glad I did. I have two dogs that leave dirt and oil stains on my carpet and need it to be cleaned regularly. If it wasn't for Pure Choice, I'd still have stains on my carpet. After trying 3 other companies, they were the only ones to be able to get them out, saving me the expense of buying new carpets. Despite what you see in the other reviews, let me tell you why I've used them 3 times already and why I believe you should too. It seems to me the other reviewers aren't used to hiring carpet cleaners and maybe new to the game.

1) Trust, trust, trust. Not only can it be intimidation to bring a stranger into the home, it's even more so to be able to leave you valuables in the room while they are working in it. Though my instincts tell me that I should watch over them the whole time, the first two times, it was easier to remove them all. I've gotten to know the technician Steve since he's been here twice before, and he's been a real honest guy. He's told me what it takes to get the desired results and it's been true each time. I'm sure it would have been easier for him to rip me off in charges than to steal anything in my house. Now I just leave thing and let them do their job. I'm sure that's comforting for everyone, including women.

2) Clean every time. I don't know if the other reviewers have used carpet cleaning services before, but if you don't do it regularly, then the cheapest deal will never get the desired result, no matter who you use. I have two dogs, which 1 went through potty training and had a lot of accidents. The first three cleaners sold me their 'best' package, but told me that the urine stain would eventually come back. Unfortunately, they were right and it came right back within a month. That's why I didn't stay with them and tried Pure Choice when the Living Social deal came out. Steve told me he'd try his best and that the DEEP clean was the best chance. So with little expectations, I gave it a shot. I was at the point where I was going to spend hundreds more anyways to replace the carpets at this point. Wouldn't you know it, it didn't come back! The exact same stains that 3 other cleaners couldn't get out, he did! Carpets saved as well as $$$$.

3) On time every time. I love being able to set an appointment window and count on them calling me 30mins ahead of time to let me know when they will be here. Usually it's a 9am-11am window and they call me at 1030am, getting here at 1055am. Now only if I can get others to do the same.

 4) Steve is the man. He always comes with a smile on his face and happy to serve. He really knows what he is doing and takes great care of my hardwood floors when moving his equipment around by laying down mats and towels. During the preservice inspection, he tells me his thoughts and lets me know if we need to do a little more work or if I can get by with a lower package. A 3 bedrooms deep cleaning with pet urine removal can cost over $300. It's not cheap, but saving $40-$60 by going with my the other carpet cleaners really didn't give me the desired result I wanted and was a waste of money. In fact, I wonder if they didn't get the urine stains out, what else did the other carpet cleaners really leave behind? Plus, these guys saved me from having to get new carpets, which is way more than what I paid.

5) Time to dry! When I had the other carpet cleaners that use hot water or steam, the carpets would take easily 4-6 hours to dry. ChemDry claims to be dry in 1-2 hours. In reality, I've noticed that happen during the summer and when they aren't doing the DEEP cleaning. However, the way my carpets are dirty and the results they have, I'm surprised that they actually dry up in 3.5 hours on a cool day.

Being able to bring my furniture back in before it gets dark so I can sleep is a big plus and really a HUGE selling point alone on using these guys. I like the feeling of the soft carpet that is freshly cleaned under my feet when they are done. So much better than having to go to bed with a damp foot in the sheets the other guys gave me.

 If you are looking for a quick clean that is cheap for light work, you can call the other companies or just do it yourself with a Rug Doctor. But if you are like me, that want to get good work done professionally and know that it's going to be cleaner and drier than others, Pure Choice is the one to call. I really like Steve and he's a big part of why I call these guys up every 6 months."

Jim L. - Yelp, April 2, 2013


-"Carpets looked like new! – The carpets looked like new when they finished . My carpets had recently become very dirty and I was considering replacing them. Having them cleaned was my last effort. Quiet frankly I was amazed by what a good job they did. The carpets looked like new. I will definitely use them again."

Steve B.- Citysearch.com, January 19, 2012


-"I have had Pure Choice Chem Dry Carpet Cleaning Service to clean the carpets in my house. There was a Big Deal Offer on their services. They really did a good job. The carpets were really nice looking. I was happy to have my carpets cleaned really well. I did it because he was convincing.  They were very professional, very pleasant and the carpets were beautiful when they were done. I have animals around so though there was no urine there was a lot of animal hair.  I would use them in the future."

 C. Brookshire -Los Angeles, 90037

Angie's List Rating:

Overall A
Price B
Quality A
Responsiveness A
Punctuality A
Professionalism A
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-"Pure Choice Dry Chem came to clean an area of wall-to-wall carpeting. The carpet had recently become very dirty and I was considering replacing it. Having it cleaned was a last ditch effort. Quite frankly I was stunned by what a good job they did. The carpet looks like new. I will use this company again and the next time, I will call them in as soon as it gets dirty. Having a clean carpet changes the whole feel of the room."

 D. Blum -Beverly Hills, 90210

Angie's List Rating:

Overall A
Price A
Quality A
Responsiveness A
Punctuality A
Professionalism A

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-"Pure Choice Chem Dry did an outstanding job.  In the past we've had our carpets cleaned 4 other times by different companies, but no one did as thorough a job as Chem Dry did today.  Very professional and friendly. Punctual. Good customer service.  What a pleasure." 

C.M.  -Los Angeles, CA 90036
-Linving Social Deal Purchase

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-"My carpet was cleaned 6 months ago but Pure Choice was able to get things hte prior carpet cleaners were not able to.  Dries quickly as promised.  The technicians were friendly and nice -will use again and happy to recommend to others."

T.Robertson.  -Downey, CA 90240
-Living Social Deal Purchase

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-"They were courteous, prompt and effiecient, I would use them again."  

by: Katie G.  -Torrance, CA 90505  at Linving Social.com _______________________________________________________________ 

-"I used Pure Choice Chem Dry to clean a carpet that was only six months old. It had some nasty stains on it because my dog got sick at Christmas. They also cleaned a beautiful Italian 3-piece sectional that was 7 years old.
Someone who is very particular recommended them. The carpet looks great. He advised me that I shouldn't have waited so long to have the sectional cleaned but it came out well. The owner's name was Steven. He is going to come back and do another sofa and 4 chairs and a rug. The price includes all the things he is cleaning. It was a good price for everything that he is cleaning. I had a lot of stuff that I wanted them to look at and they were really good about looking at each piece and measuring, noting fabrics and looking for stains and dog urine. That helped them to know how to treat it. They were nice, professional, friendly and informative. I really appreciated their knowledgeable. There was someone to take my call and I was able to get them out when I wanted them. I’ve never had this sort of service done before. They were definitely one of the best contractors that I have dealt with. They were above and beyond average."
 

by: A. DeVitto -Los Angeles, 90036 at Angie's List.com

Angie's List Rating:

Overall A
Price C
Quality A
Responsiveness A
Punctuality C
Professionalism A

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"Great Carpet Cleaning Service I usually try Coit for carpet cleaning but thought I give these guys a try. I was completely amazed on how they made my very old carpet look. It looked almost like it was new. At first I thought this stuff may not work because is Green. ..."- by qtb831 at Citysearch - Feb 9, 2010

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"Very satisifed with the work. Great job, detail and thorough workers. I was very pleased given that I've had very bad experiences with carpet cleaners. They did great."- sandeca at Kudzu.com -Jan 1, 2011

TruckMount
Master Technician

*Based on studies conducted by independent laboratories of Chem-Dry’s HCE (Hot Carbonating Extraction), P.U.R.T. (Pet Urine Removal Treatment), Granite Countertop Renewal, and Tile, Stone & Grout cleaning processes. Allergens tested were dog and cat dander and dust mite allergen. Pet odor results based on testing with the most common odor sources found in dog and cat urine. Pet urine bacteria results based on Chem-Dry’s HCE cleaning process and a sanitizer, combined with P.U.R.T. All bacteria results include use of sanitizer. Figures are an average across multiple tests.

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