About Chem-Dry by the Emerald Coast Carpet Cleaning
Matthew and Shannon purchased their first franchise in 1993 and currently own five franchises in Okaloosa, Walton and Santa Rosa Counties. Their goal has always been to AMAZE customers with the Chem-Dry cleaning process, provide superior customer service by trustworthy professionals and obtain customer loyalty.
They began by answering every phone call and cleaning for every customer themselves. Now,even though they have added Customer Service Representatives and Technicians and may not be performing service at every appointment; they are directly involved in each and every customer service experience by being constantly accessible to CSR's in the office and Technicians in the field.
Chem-Dry is more than just a carpet cleaning solution. It is much more than a unique process or even a growing franchise system. Chem-Dry is really a true "Horatio Alger" story, the tale of a determined and energetic American Entrepreneur named Robert Harris.
As a young man working his way through law school in the early 1970's, Robert Harris was a carpet cleaner who was working for someone else. Unhappy with the performance of the cleaning products then available, he began looking for a better solution. His research stretched into years and years of studying the chemical properties of cleaning formulas and years of backbreaking experiments which required cleaning areas of dirty carpets with one formula and then another.
Eventually, he found his formula, a revolutionary carbonated solution that not only cleaned beautifully, but was also safe and non-toxic. With the birth of Chem-Dry came self-employment and success. The demand for his cleaning services mushroomed and soon friends and family clamored for his secret. From the first small group of franchises, the Chem-Dry network has grown to thousands of successful franchises around the world. As the Chem-Dry family increases, Robert Harris has seen his own success story repeated by many franchisees.